Refund Policy
1. General policy
Except where required by law, AeroClear subscription charges are nonrefundable after a billing period begins. Canceling prevents future renewal charges but does not ordinarily create a refund or prorated credit for unused time in the current period.
2. Refunds we may approve
We may issue a full or partial refund, at our discretion or where required by law, for duplicate charges, verified billing errors, unauthorized charges reported promptly, or a material service-access failure attributable to AeroClear that prevented meaningful use during substantially all of the paid period.
3. Requests
Submit a request through the Support page within 14 days of the charge. Include the account email, charge date, amount, and reason. Do not submit a full payment-card number. We may request additional information to verify the account or transaction.
4. Processing
Approved refunds are returned to the original payment method. The payment processor and financial institution control posting time. A refund does not guarantee immediate restoration of a usage limit, subscription state, or bank balance.
5. Chargebacks
Contact support first when a charge appears incorrect. Filing a chargeback does not itself cancel future renewals. We may suspend paid access while a dispute is investigated, subject to applicable law.
6. Mandatory consumer rights
This Policy does not limit nonwaivable rights under applicable consumer-protection law. Where local law provides a cancellation or refund right, that law controls.