Support and Contact
Contact AeroClear support
Email info@salt19.com or use the support link available inside AeroClear. Include “AeroClear Support” and the request category in the subject. Signed-out users may use email for account-access and billing issues.
Request categories
- Account access or sign-in
- Billing, cancellation, or refund request
- Incorrect plan or entitlement status
- Mission, report, or saved-data issue
- Data-quality or operational-safety concern
- Privacy request
- Security report
- Legal notice
- General product support
Information to include
Include the account email, approximate time of the issue, device/browser, affected location or mission identifier when appropriate, and a concise description. Screenshots may help, but remove unnecessary personal, client, controlled, or sensitive information. Never submit passwords, authentication codes, secret keys, or full payment-card numbers.
Operational-safety reports
For a potentially unsafe or materially incorrect result, stop relying on the affected output and independently verify the operation using official sources. Mark the request “Operational safety” and include the source, timestamp, location, and discrepancy. Support cannot authorize flight or provide air traffic control services.
Response expectations
Email requests receive the mail provider’s delivery confirmation when available. A fixed response time is not promised unless a service-level commitment is stated separately. Clearly state that support is not continuously monitored for emergencies and must not be used for time-critical flight decisions.
Emergency and regulatory matters
AeroClear support is not an emergency service. For immediate danger, contact the appropriate emergency authority. For regulatory interpretation, authorization, or official airspace questions, use the appropriate FAA or other governmental channel.